Do you enjoy combining customer service with administrative tasks in a fast-paced and collaborative environment? Are you fluent in Finnish and want to work in a Nordic role at a growing financial company? Then this might be the right opportunity for you!

About the job

This position is a direct recruitment, which means the recruitment process is handled by Bravura, and you will be employed directly by Avida Finans

Om the Company

Avida is a rapidly growing credit market company offering financial services to consumers and small to medium-sized businesses across the Nordic region. The company specializes in credit cards, consumer loans, and business financing – with a strong focus on delivering a seamless customer experience, both digitally and personally.

Since 2024, Avida has been undergoing an exciting transformation following the acquisition of the credit card business from Santander Consumer Bank in Sweden and Norway, as well as the sales finance operations connected to Elkjøp in Norway and Elgiganten in Sweden.

Avida’s head office is located in Stockholm, with additional offices in Oslo, Helsinki, and Stavanger. In this role, you’ll be based in their bright and modern office on Södermalm, Stockholm, working closely with colleagues from across the Nordic region.

Job Description

As an Operations Associate, you will be part of a Nordic team that handles customer and partner communication, loan applications, and a variety of back-office tasks. The role has a strong customer service focus, particularly via phone, and includes light credit handling and administrative duties. Your primary market will be Finland but you will also collaborate across regions.

Key responsibilities include:

• Respond to incoming inquiries from customers and partners via phone, email, and chat
• Support customers throughout the entire loan process – from application to payout
• Conduct basic credit assessments and verify customer income and documentation
• Administer payments, insurance cases, card claims, and service agreements
• Ensure compliance with legal requirements and internal policies
• Collaborate with internal teams and external partners across the Nordics
  

Education, Experience & Personal Qualities

• Previous experience in customer service – ideally within the financial industry
• Comfortable working in administrative systems and with structured processes
• Experience in loan or credit handling is a plus
• Fluent in Finnish, spoken and written. Proficient in English, Swedish or Norwegian is a plus

We are looking for someone who is service-minded, structured, and thrives in a fast-paced environment. You enjoy working on the phone, can work both independently and in a team, and are motivated to contribute to continuous improvement. We value a positive attitude and willingness to learn.

Other information

Start: Immediately, with consideration for notice period
Location: Södermalm, Stockholm
Salary: According to agreement

Questions about Bravura’s recruitment process? You can find answers to the most frequently asked questions here: <a href='http://bravura.se/min-profil/fragor-och-svar/'>http://bravura.se/min-profil/fragor-och-svar/</a>

If you have specific questions about the position, please email <a href='mailto:info@bravura.se'>info@bravura.se</a> and someone from the team will assist you. Please specify which position you are referring to.

We recommend that you submit your application as soon as possible, as we conduct rolling selections. Welcome with your application!

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