Excited about the future of HR-tech? Join Hailey HR and become a key player in a innovative team where your expertise will help shape the digital transformation of HR. We're seeking a Customer Success Specialist proficient in German and Swedish. Apply now and be a part of a exciting journey!

About the role

This position is a direct recruitment, meaning the recruitment process occurs through Bravura, and you are employed directly by Hailey HR.

About the company

During the spring of 2020 Hailey HR was founded. Hailey HR is a SaaS HR-tech start up that want to digitalise, simplify and modernise the HR industry with a HR-system! Read more about Hailey and their journey here:
Customer Success

Responsibilities

As a Customer Success Specialist, you are responsible for onboarding customers in the HR system. You will project manage the implementation of the system for customers, enhance their HR practices, and educate managers in the system. You will support customers in the German market, as well as the Swedish market.

In this role, you will become an expert in Hailey's HR system through close collaboration with developers to continuously improve the system and its functionalities. You will represent HR departments needs internally, thereby enabling the system to be the absolute best in the market!

• Onboard customers onto the HR system, manage system implementation projects, and educate managers
• Support customers in both the Swedish and German markets
• Collaborate closely with developers to enhance the HR system continuously
• Advocate for HR department needs internally to ensure the system's excellence

Education and Experience

• Completion of post-secondary education in HR or an equivalent degree
• Fluent in German & Swedish (professional level) with great English skills (speech and writing)
• Experience within HR/equivalent is beneficial

We're searching for a candidate who thrives in structured educational environments and exhibits confident leadership abilities. Flexibility is key, as you operate in an innovative setting where adaptability is valued. We're looking for a professional with a service-oriented mindset, someone who exudes trustworthiness and reliability in all interactions. Excellent communication skills are a must, as this role involves seamless interaction with various stakeholders. If you embody these traits and are ready to excel in a dynamic workplace, we encourage you to apply!

Additional information

Start: June or September 
Location: Stockholm
Salary: Fixed salary

We review applications on an ongoing basis, so do not wait – submit your application today!

For questions, reach out to mia.samuelsson@bravura.se

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