As a Client Manager within the triResolve team, you'll play a key role in engaging with our global clients who use our OTC derivative portfolio reconciliation service. Acting as the primary point of contact, you’ll support clients with service delivery, troubleshoot trade data issues, and provide training. This role offers hands-on exposure to the financial industry, with a focus on customer engagement, product enhancement, and onboarding new clients. You'll collaborate closely with our global product, development, and sales teams to deliver exceptional service.

About the Position

This position is a direct recruitment, meaning that the recruitment process is handled by Bravura, and you will be employed directly by the OSTTRA.

About the Company

OSTTRA is a joint venture formed by the integration of MarkitServ, Traiana, TriOptima, and Reset—companies with over 20 years of innovation in post-trade services. Jointly owned by S&P Global and CME Group, OSTTRA provides critical infrastructure to streamline workflows from trade execution to clearing and settlement, connecting thousands of market participants globally.

By joining OSTTRA, you'll become part of a dynamic team of 1,200+ experts, contributing to the backbone of global financial markets while helping shape a bold new business.

Learn more: www.osttra.com

Job Responsibilities

Client Onboarding & Support

• Lead client demonstrations and support the pre-sales process by guiding clients through onboarding, system setup, and testing phases for seamless integration.
• Provide daily support to assigned accounts, responding promptly to client needs via email, phone, and in person.

Trade Data Analysis & Issue Resolution

• Analyze trade data to ensure accurate portfolio reconciliation, promptly identifying and resolving discrepancies.
• Stay updated on market regulations to deliver services that are consistent and compliant.

Customer Care & Engagement

• Foster and maintain strong client relationships through regular check-ins, health assessments, and onsite visits.
• Conduct client training sessions to drive advanced use of the service, working closely with Sales and Customer Success teams to maximize satisfaction and engagement.

Productivity & Product Development Support

• Identify opportunities for new product features, collaborating with Product Management and Development teams to define requirements and conduct user testing.
• Contribute to workflow and service improvements that enhance the client experience.

Education, Experience, and Personal Characteristics

• Language Skills: Excellent English communication skills; German fluency is an advantage.
  
• Financial Knowledge: Understanding of financial products, particularly OTC derivatives.
  
• Technical Aptitude: Familiarity with trade data, collateral management, or regulatory processes; database knowledge or interest in technology is a plus.
  
• Problem Solving: Detail-oriented, with strong multitasking abilities and a knack for troubleshooting in a fast-paced environment.
  
• Learning Mindset: Eagerness to learn, including advanced spreadsheet functions and other technical tools.
  
This position is ideal for someone with a client-focused mindset, problem-solving abilities, and a desire to grow in the financial technology sector.

What’s in It for You?
At OSTTRA, we prioritize your well-being and career growth with benefits designed to support you personally and professionally:

• Health & Wellness: Comprehensive healthcare coverage for your physical and mental health.
  
• Work-Life Balance: Generous time-off policies to keep you refreshed.
  
• Career Development: Access to resources for continuous learning and skill development.
  
• Financial Security: Competitive salary, retirement planning, student loan contributions, and financial wellness programs.
  
• Family-Friendly Perks: Benefits that support your family, including partner and child-specific offerings.
  
• Additional Perks: From retail discounts to referral bonuses, we offer small but meaningful extras.
  
For more information about our benefits, visit: SPG Benefits Overview

Other Information

Start: As soon as possible
Location: Stockholm

We use a competency-based method in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means that we’ll take down the job ad when enough candidates have reached the final steps of the process.

If you are considered for the position, we will contact you for an initial interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have questions about the service or about your application, you are welcome to contact our support by emailing info@bravura.se or calling 010-171 47 10 and we will help you. Please indicate which service it applies to.

We recommend that you submit your application immediately as we make a continuous selection.

Welcome with your application!